Delivery & Refund Policy

Method used for delivery – ProConnect Logistics and / or CTS delivery drivers
Delivery Locations – Delivery is done within UAE only
Delivery Fees – Free if delivered to the child at the school. AED 100 in Dubai and AED 160 in other Emirates
Delivery Time – Minimum 90 days. The purchased items are built to order. Delivery date is mentioned in item
description and/or invoice.
Cancellation Policy
Customer can cancel their orders on or BEFORE 9PM within the same day of order confirmation. Refunds will be
made back to the payment mode used initially by the customer. Please allow for up to 45days for the refund
transfer to be completed.
Cancellation AFTER 9PM on the same day of order confirmation subject to cancellation fee of 15% from invoice
Refund Policy
‘’Refunds will be done only through the Original Mode of Payment”
Creative Technology Solutions DMCC will accept qualified and conforming products for refund within 3 days of the
original delivery date.
To qualify for return of products require a Return Material Authorization (RMA) prior to being returned, must be
100% complete, in the same condition as when sold and in the original packaging. All packing materials and
accessories and documentation must be included. All returns will be inspected and products found to be non-
conforming will be rejected. There will be restocking fee of 20% from invoice value. For refunds VAT is NOT
No returns or refund will be accepted after 3 days of delivery date.